Dispatcher (Female/Male) | Client Service, Dispatch and Fleet Management

We are looking for a polyvalent Dispatcher to play a key role at the heart of our operations. A true conductor, you will be the central point of contact between clients, transporters, warehouse, and supervision teams to ensure fluid, efficient, and excellence-oriented operations.

Your Role

• Reporting to the control office, you will:
• provide high-level customer service,
• coordinate expeditions efficiently,
• manage documentation and billing rigorously,
• and manage our entire fleet of trailers.

Your ability to prioritize, communicate, and keep a broad view will make all the difference.

Main Responsibilities

Customer Service

• Welcome and serve clients at the counter with professionalism and courtesy.
• Respond effectively to requests, questions, and special situations.
• Coordinate delivery of loading sheets to warehouse teams.
• Validate document conformity and quantities loaded (B/L and electronic signature).

Order Management and Expeditions

• Plan, prioritize, and track pick-up and courier orders according to deadlines (cut-off).
• Maintain a rigorous follow-up of tasks in the AX system to keep work up-to-date.
• Verify order conformity upon return of loads.
• Report any anomaly or non-localized transfer quickly to the supervision team.

Billing and Administrative Management

• Process billing with precision in the dispatch module.
• Classify and archive operational and administrative documents.
• Provide clear and reliable information to various stakeholders.

Coordination with Transporters

• Manage pickups with transporters (Puro, FedEx, Canpar, etc.).
• Communicate daily volumes to be shipped.
• Maintain proactive communication to avoid delays and errors.

Fleet Management of Trailers

• Maintain real-time tracking of trailer locations.
• Plan shunt movements and optimize dock usage.
• Maintain up-to-date management tables for gates and locations.
• Supervise maintenance, inspections, repairs, and SAAQ inspections.
• Keep detailed records (mileage, maintenance, history).
• Apply best practices in safety and optimization.

Communication and Continuous Improvement

• Participate actively in the daily morning meeting at 7:30 am.
• Collaborate closely with warehouse and supervision teams.
• Identify opportunities for improvement and propose concrete solutions.