Renewal Service Consultant

Our Mission At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we are committed to attracting, developing, and retaining a high-performing and diverse workforce. Our people are our greatest asset. We are looking for talented individuals who are passionate about cybersecurity and eager to contribute to our mission. The Renewal Service Consultant is a key member of the Renewals team, responsible for maximizing customer retention and driving renewals revenue. This role focuses on proactive customer engagement, building strong relationships, and ensuring a positive renewal experience. Responsibilities: * Proactively engage with customers to understand their needs and ensure they are receiving value from Palo Alto Networks solutions. * Manage a portfolio of renewal opportunities, ensuring timely and accurate quoting, and closing of renewals. * Build and maintain strong customer relationships, acting as a trusted advisor. * Educate customers on new product features, updates, and best practices. * Collaborate with internal teams, such as Sales, Technical Support, and Professional Services, to ensure customer satisfaction. * Identify and mitigate potential renewal risks. * Negotiate renewal terms and conditions. * Achieve and exceed renewal revenue targets. * Maintain accurate and up-to-date customer records in Salesforce. * Provide regular reporting on renewal activities and forecast. Qualifications: * Bachelor's degree or equivalent experience. * 3+ years of experience in a customer-facing role, preferably in a SaaS or technology company. * Strong communication, negotiation, and interpersonal skills. * Ability to build and maintain strong customer relationships. * Excellent organizational and time management skills. * Ability to work independently and as part of a team. * Proficiency in Salesforce or other CRM systems. * Experience with cybersecurity solutions is a plus. * Ability to understand technical concepts and translate them into business value. * Proven track record of achieving and exceeding sales targets. Benefits: * Comprehensive health benefits. * Paid time off. * Professional development opportunities. * Employee stock purchase plan. * Wellness programs. * 401k plan. EEO Palo Alto Networks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Values: * Innovation: We drive innovation that fuels our mission. * Collaboration: We work together with a shared purpose. * Trust: We build trust through transparency and accountability. * Customer First: We put our customers first, always. Learn more about Palo Alto Networks here. If you want to make a difference in your career, join the team today.