Renewal Service Consultant

Job Summary

As a Renewals Services Consultant, you’ll play a mission-critical role in our renewals engine—working across data, pricing, systems, and stakeholders to ensure smooth, timely, and accurate renewals. Supporting major and selected enterprise accounts, you’ll manage complex data sets, produce customer-facing quotes, and partner closely with Field Sales and Channel teams.

You’ll also be instrumental in process improvements and mentoring junior team members as we scale.

Key Responsibilities

• Analyze installed base and subscription data to identify upcoming renewals
• Clean, triangulate, and validate data across systems to ensure accuracy
• Provide data insights and value propositions on opportunities
• Partner Customer Intelligence to develop incremental pipeline for upsell and tech refresh
• Generate price quotations aligned with historical pricing and current standards
• Collaborate with Field Sales and Channel Partners to refine and finalize proposals
• Support custom requests, pricing exceptions, and escalations with cross function stakeholders
• Handle high-complexity and high-value opportunities for Major Accounts
• Address order administration and renewal processing issues
• Ensure accurate customer data (contacts, registration, usage) in systems
• Recommend automation, process enhancements, and tools to improve speed and accuracy
• Share knowledge and best practices with junior team members