Remote Employee Customer Support (Full-Time)

About Simplyright

At Simplyright, we help our customers assert their rights quickly and easily. Our focus includes reclaiming impermissible account fees from banks or getting back overpaid contributions from gyms during lockdown. In our team of 11 to 50 employees, we work together to make legal processes accessible to consumers.

Your tasks in the back office

• You will process customer inquiries and administrative tasks internally.

• You will maintain and manage customer files in the system.

• You will communicate by phone with clients and support them with questions about their cases.

• You will correspond in writing with customers via our ticket system.

What you bring

For this permanent full-time position with 40 hours per week, you bring organizational talent and reliability in administrative areas. If you find yourself in the tasks and do not meet every single requirement 100 percent, we are still happy to receive your application.

Your first months at Simplyright

In the first few months, you will intensively familiarize yourself with our back office processes, independently process customer files, and take over direct contact with our clients. You will get to know our internal systems and actively support the team in asserting customer claims.

Compensation and Benefits

For this position, we offer a salary in the range of EUR 2,500–2,800 per month. You benefit from flexible home office and can work completely remotely. Additionally, we support you with paid sick days and extra vacation days.

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