Remote Customer Service Role in Athens - including relocation

Loving a new start in your career as a customer service agent for an international airline company in a great location by the Mediterranean?

Start your new adventure with Patrique Mercier Recruitment JP in a position that allows you to work in Greece and benefit from a paid relocation! This exciting opportunity includes relocation support, which enables you to immerse yourself in the beautiful Mediterranean culture and at the same time provide top-notch support to our valued customers. In this role, you will utilize your communication skills to handle inquiries, resolve problems, and increase customer satisfaction from your location. If you want to offer an exceptional service and are enthusiastic about working in an international environment, you should apply!

• Providing excellent customer service for customers via phone, email, and chat.
• Answering customer inquiries and problems in a timely and effective manner.
• Maintaining knowledge of products and services to provide correct guidance to customers.
• Carefully documenting customer interactions in the company's CRM system.
• Collaborating with team members to improve service offerings and customer experience.
• Taking part in regular training sessions to expand your skills and product knowledge.
• Making a positive contribution to team discussions and initiatives aimed at improving service.

Requirements

• Fluent German and English language skills.
• Excellent communication skills and professional demeanor.
• Able to handle multiple tasks and work effectively in a fast-paced environment.
• Exceptional problem-solving skills and attention to detail.
• Prior experience in customer service or a similar field is advantageous.
• Familiarity with CRM systems and tools for customer care.
• Positive attitude, adaptability, and willingness to take on new challenges in a new cultural environment.

Benefits

• Private health insurance
• Training and development opportunities within the company
• Monthly performance bonus
• Two additional salaries per year
• Paid accommodation for the first 6 months possible (subject to availability)
• Completely paid training (40 days) and acclimatization time (14 days)
• Completely paid relocation package (flight, transfer, and hotel)