Remote Client Experience Coordinator

At GC Realty & Development, we believe great property management starts with clear communication, fast follow-through, and full ownership. Our clients trust us with their investments, and we take that responsibility seriously.

We're hiring a Client Experience Coordinator to serve as a dedicated point of contact for property owners-someone who can manage details, handle tough conversations with confidence, and keep things moving even when priorities shift.

This role is ideal for someone who enjoys being relied on and takes pride in doing things right the first time.

As a Client Experience Coordinator, you'll guide property owners through day-to-day property management interactions while coordinating internally to ensure issues are handled efficiently and professionally.

You'll balance urgency with accuracy, empathy with decisiveness, and communication with execution.

• Serve as the primary contact for assigned property owners

• Respond to owner emails, calls, and texts promptly (within 2 hours)

• Execute proactive monthly communication across key client touchpoints

• Coordinate owner approvals for work orders, turnovers, and capital items

• Review property financials and clearly explain statements, concessions, and ROI

• Support collections conversations with professionalism and transparency

• Collaborate with leasing, maintenance, and accounting teams to ensure alignment

• Track vacant units and coordinate follow-ups with leasing when needed

• Participate in resident renewals, negotiations, and escalations as required

• Take ownership and follow through without being chased

• Stay calm and organized in fast-moving environments

• Communicate clearly, confidently, and respectfully

• Can handle difficult conversations without avoiding them

• Care about delivering a high-quality client experience-not just closing tickets

• 2+ years of client-facing residential property management experience

• Strong written and verbal English communication skills

• Ability to manage multiple priorities simultaneously

• Comfort working with property management systems and internal workflows

• High attention to detail and sound judgment

• Pay: Starting at $10 per hour

• Location: 100% remote

• Work Environment: Quiet, reliable home setup required

GC Realty & Development is Chicago's premier property management firm, specializing in single-family homes and small multifamily properties. For over 20 years, we've delivered a responsive, systems-driven approach that gives investors peace of mind and their time back.

If you're proactive, accountable, and ready to make an impact-apply today.