Relationship Manager (m/w/d)

We are convinced: Investing should be accessible, transparent, and empowering for everyone.

We offer direct access to the stock markets in the USA, Europe, and Asia.

Freedom24 is one of the largest brokers under the supervision of the CySEC. As a proud member of Euroclear, with a B+ rating from S&P Global Ratings and part of the Financial Markets Association, we guarantee the highest standards in transparency and financial integrity.

We are part of Freedom Holding Corp., a rapidly growing international financial group listed on the NASDAQ (FRHC) and employing over 7,000 employees in 22 countries. The success story of the holding began 15 years ago with a bold idea: making the stock markets simple and accessible to everyone. This mission we pursue with passion.

Over 350,000 investors already trust Freedom24. Why? Because they receive a comprehensive all-inclusive service:
● Access to US, European, and Asian stock markets
● Selected investment ideas and market analyses
● High-quality personal management
● An intuitive app and a modern trading platform

We create an environment where customers feel safe and where our teams grow, take responsibility, and can realize their ambitions.

To strengthen our team in Berlin, we are looking for a motivated Relationship Manager (m/w/d), who will support us in building long-term customer relationships and actively contribute to our business development in the region.

Tasks

• First point of contact for our German-speaking customers: Support during onboarding, answering questions about products and platform, and solving customer inquiries
• Presentation of our investment platform and services in introductory conversations with new customers
• BUILDING LONG-TERM AND TRUST-BASED CUSTOMER RELATIONSHIPS AND ENSURING CUSTOMER SATISFACTION
• Determining customer needs and offering corresponding investment-related consulting
• Monitoring financial markets and passing on relevant information to customers
• Maintaining precise customer data and supporting with operational tasks
• Collaboration with internal teams (Support, Sales, Product, Compliance) to ensure a smooth service
• Gathering and passing on customer feedback for improving service and processes.

Requirements

• At least 2 years of experience in the financial services industry or at a broker – ideally in a customer-oriented B2C role
• Real interest in financial markets (e.g., through active information about financial topics or personal investments)
• Excellent communication and interpersonal skills
• Applicants with a strong customer service background in the investment sector are welcome
• Good English skills for internal communication
• Proactive, solution-oriented mindset with a strong focus on customer satisfaction and service quality.

Benefits

• Competitive salary;
• Monthly sales bonus;
• Annual performance bonus: up to three gross monthly salaries (dependent on management's decision);
• Remote work option: up to 10% of the annual working time remote (after the probation period);
• Professional development through internal and external training, certifications, workshops, and seminars;
• Exclusive marketing and networking events for top performers;
• Annual team-building events at inspiring international destinations;
• Motivational team competitions with attractive prizes

Note on language:
For better readability, this text occasionally omits gender-specific language. All genders are equally addressed.

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