Relationship Manager

Role Overview:

We are looking for an experienced and driven Relationship Manager to lead and manage the RM team. In this role, you will be responsible for driving lead generation, customer engagement, and appointment-setting efforts to support Ohmyhome's sales growth. You will also play a key role in coaching the team, improving processes, and ensuring operational excellence.

Key Responsibilities:

• Lead and mentor a team of Relationship Managers to achieve daily KPIs and sales targets
• Drive lead generation and qualification efforts to create quality sales opportunities
• Actively engage with customers to secure sales appointments for Real Estate Consultants
• Present and promote Ohmyhome's products and services, driving cross-selling and upselling
• Manage inbound/outbound enquiries across WhatsApp, SMS, phone, and in-house messaging platforms
• Serve as the voice of the customer — gather feedback and channel to internal stakeholders
• Schedule and coordinate appointments to maximize sales conversion for each enquiry
• Oversee multi-thread communication on WhatsApp and internal messaging systems
• Monitor and maintain CRM data accuracy to support reporting and decision-making
• Track team dashboards and prepare periodic operational and billing reports
• Identify and implement process improvements to enhance customer service and operational efficiency
• Support the Manager on day-to-day operations and other ad-hoc duties as assigned

Requirements:

• Positive work ethic — able to work with minimal supervision and manage time effectively
• Takes ownership of tasks and delivers quality work on time
• Excellent written and verbal communication skills
• Comfortable with technology — proficient in Google Suite and CRM tools (HubSpot preferred)
• Strong attention to detail and ability to multitask
• Can-do attitude and problem-solving mindset
• Team player with strong stakeholder and customer management skills
• Customer-centric mindset with experience in customer service, pre-sales, or tele-sales preferred

Qualifications:

• Diploma or Degree holder with 2 years of relevant experience (Real Estate, Prop-tech, or customer-facing roles preferred)
• Candidates with team lead or supervisory experience will have an advantage
• Fresh graduates with a strong interest in Real Estate or Prop-tech are welcome to apply

What We Offer:

• Performance-based incentives and bonuses
• Comprehensive training and orientation
• Hands-on exposure to the Real Estate and Prop-tech industry
• Career growth opportunities within a fast-paced environment