Regional Service Manager

Job Overview The Regional Service Manager will be responsible for overseeing all aspects of onsite desktop support and dispatch services provided by Our Client across the India. This position requires a dynamic and experienced IT professional with a robust background in end user computing (EUC) services, desk side support, and device lifecycle management. The successful candidate will ensure the effective delivery of high-quality support services in alignment with the contractual obligations our clients expect from us. Key responsibilities include but are not limited to: • Developing and implementing strategies for improving service quality, reducing costs, and increasing customer satisfaction. • Collaborating with internal stakeholders to identify and prioritize IT initiatives that drive business value. • Building strong relationships with key customers and stakeholders to ensure their needs are met and exceeded. • Providing technical guidance and support to the team to ensure they have the necessary skills and knowledge to deliver high-quality services. • Identifying and mitigating risks associated with service delivery, ensuring that our clients receive uninterrupted and reliable support. • Developing and managing budgets for IT initiatives and projects. • Ensuring compliance with all relevant policies, procedures, and regulatory requirements. Requirements: • Bachelor's degree in Computer Science or related field. • At least 5 years of experience in a similar role, preferably in the IT industry. • Strong understanding of end user computing (EUC) services, desk side support, and device lifecycle management. • Excellent communication, leadership, and problem-solving skills. • Ability to work effectively in a fast-paced environment with multiple priorities and deadlines. • Experience working with various IT tools and technologies, including but not limited to: • ServiceNow • JIRA • Microsoft Office 365 • Google Workspace • VMware • Citrix Benefits: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Recognition and rewards for outstanding performance.