Regional Head of Quality & Food Safety

Lead and harmonize quality and food safety strategies across multiple facilities within the North Latam region. Ensures compliance with regulatory standards, drives continuous improvement, and fosters a culture of quality excellence aligned with corporate objectives.

Main Responsibilities:

Strategy & Governance
- Deploy global Quality & Food Safety strategy regionally and ensure compliance with standards and regulations.
- Adapt and deploy the global Quality & Food Safety strategy within the region & businesses.
- Ensure compliance with both global standards and local regulations.
- Represent Quality & Food Safety in the Regional Leadership Team.

Quality & Food Safety Management
- Lead QMS/FSMS implementation, regional audits, and monitor regional quality KPIs and supplier quality assurance.
- Ensure effective deployment of QMS and FSMS (HACCP, ISO standards, etc.)
- Lead regional audits (internal, external, customer, regulatory).
- Monitor regional KPIs: consumer complaints, audit scores, defect rates, recalls.
- Ensure supplier quality assurance within the region.

Operational Execution
- Drive continuous improvement, digital QA tool rollout, and regional crisis management readiness.
- Drive continuous improvement initiatives across plants and supply chains.
- Roll out digital quality tools (mass balance real-time monitoring, traceability dashboards, AI-powered root cause analysis) in line with global programs.
- Coordinate crisis management and recall readiness at the regional level.

Leadership & People Development
- Manage and coach Country / Site Quality Managers, build talent pipeline within regional QFS teams, and foster a culture of food safety ownership.
- Manage and coach Country / Site Quality Managers.
- Build talent pipeline and succession planning within regional QFS teams.
- Foster a culture of food safety ownership at every level of the organization.

Stakeholder Engagement
- Collaborate with Processing, SHE, R&D (when applicable) , and different Commercial platform teams (G&O/Coffee).
- Liaise with regulators, certification bodies, and key customers in the region.
- Escalate risks, incidents, and best practices to the Global Head.

Cultural Transformation, Customer Centricity & Digitalization
- Champion a culture of quality and food safety that is customer-centric and innovation-driven.
- Lead cultural transformation initiatives to embed quality ownership and proactive risk management across all levels.
- Promote customer-centric thinking by integrating customer feedback into quality improvement processes.
- Drive digital transformation by implementing smart quality systems, predictive analytics, and real-time monitoring tools.
- Foster cross-functional collaboration to align quality goals with business strategy and customer expectations.