Regional Customer Relations and Support Manager- Financial Clearing

The Regional Customer Relations Manager – CAM will aim to provide excellent service to customers in the region. The role holder will also take the lead at providing customer support on a daily basis. The role will interact with Tier 1 and Tier 2 customers and therefore building relationships based on transparency and trust is an essential part of the role Key Responsibilities Build strong and long-term relationship with customers in the region by providing excellent customer support as dedicated to delivering high-quality service, ensuring that all customer needs are met, and resolving any issues promptly. This will involve regular communication with customers, understanding their requirements, and identifying opportunities for growth and development. The role holder will also be responsible for developing and implementing strategies to improve customer satisfaction, loyalty, and retention, as well as identifying and addressing potential risks or concerns. In addition, the role will require collaboration with other departments, such as Sales, Marketing, and Operations, to ensure that customer needs are met and that all stakeholders are aligned.