Regional Customer Care

Key Responsibilities Customer Contact and Management Focus on Regional Quality issues, escalations, NBH and SQIPs. Act as the primary customer contact for all product quality matters. Management of Escalations with customers. Action Plans development to address each customer escalation. Maintain effective and timely communication with the customer. Lead technical negotiations related to product deviations, complaints, and validations. Represent the organization in audits, visits, and quality reviews. Ensure compliance with regulatory requirements and internal policies. Develop and maintain relationships with key stakeholders. Provide expert-level support for regional customers. Collaborate with cross-functional teams to resolve complex issues. Identify and document best practices and lessons learned. Analyze and report on customer satisfaction metrics.