Proximity Referents (M/F) – Part-time Permanent Contract – 25 hours per week

Groupe M Service is strengthening its teams and is looking for several Proximity Referents to meet its operational needs in various sectors of Île-de-France.

Geographic areas concerned

We are looking for candidates to work in the following sectors:

• Seine-et-Marne (77)

• Val-de-Marne (94)

• Paris (75)

Several positions are available to strengthen our presence in these different sectors. Each referent will be attached to a defined geographic sector based on operational needs.

About the position

As part of the development of our business, we are looking for Proximity Referents to support our drivers, our establishments, and our operational teams on a daily basis.

As true operational field representatives, you will ensure the smooth running of services, compliance with safety procedures and instructions, and the quality of service provided to clients and users.

You will be in close contact with drivers, establishments, the operations department, and the manager referent.

Join GROUPE M SERVICE, a company dedicated to the transport of people with reduced mobility, as a proximity referent. Located in Aulnay-sous-Bois, our company operates in the land passenger transport industry and has between 201 and 500 committed employees. Our mission is to ensure the transport of people with disabilities, providing valuable assistance to those who need it. We are looking for professionals passionate about assisting vulnerable individuals, capable of managing daily challenges with skill and care. Join us to make a significant difference in the lives of those who rely on our commitment and expertise.

Your missions

1. Operational monitoring of services

• Check vehicles upon arrival and departure.

• Verify the proper setup of routes and the availability of necessary equipment.

• Ensure the follow-up of new clients, route modifications, and the integration of new users or drivers.

• Oversee the updating of routes and the accurate transmission of information to drivers.

• Ensure regular monitoring of drivers and the smooth running of services.

• Identify operational difficulties and propose appropriate corrective actions.

• Participate in client meetings with management and/or the manager referent.

2. Driver management and support

• Collect and verify drivers' mandatory documents.

• Ensure the follow-up of VPM (Vehicle Passenger Manifests), certificates of good conduct, and other required documents.

• Participate in driver recruitment.

• Welcome and support new drivers during their onboarding.

• Ensure their follow-up within the framework of training.

• When necessary, conduct dual drives as part of onboarding, checks, training, or support.

3. Vehicle monitoring

• Organize and monitor appointments related to technical inspections, servicing, maintenance, and repairs.

• Regularly check the cleanliness and general condition of vehicles.

• Identify and report anomalies or malfunctions.

• Ensure the follow-up of interventions and maintenance deadlines.

• Organize and monitor the return of vehicles.

4. Equipment management

• Ensure the follow-up of equipment entrusted to drivers: vehicles, phones, Dallas keys, and other equipment.

• Ensure the proper use, preservation, and maintenance of equipment.

• Organize and control the return of equipment during reassignment or at the end of its provision.

5. Quality, safety, and procedure compliance

• Ensure compliance with internal procedures and internal regulations.

• Ensure compliance with safety instructions and the specific requirements of each establishment.

• Verify the conformity of practices and equipment necessary for services.

• Be attentive to any situation that may pose a risk to users, drivers, or third parties.

• Immediately report any incident, accident, malfunction, non-compliance, or situation likely to affect the safety or continuity of the service.

• Ensure the follow-up of complaints and incidents within your scope.

6. Reporting and communication

• Complete and submit the weekly activity report.

• Report incidents, operational difficulties, identified needs, and actions taken.

• Ensure regular communication with drivers, establishments, the operations department, and the manager referent.

• Guarantee reliable and rapid information transmission.

• Act as an interface between the different stakeholders to contribute to the continuity and quality of the service.

Your skills

We are looking for individuals who are organized, responsive, and comfortable interacting with various stakeholders.

You enjoy field work and are capable of managing multiple operational issues in parallel.

Expected qualities

• Sense of organization and priorities.

• Responsiveness and ability to manage unforeseen events.

• Good interpersonal skills and service orientation.

• Rigor in administrative follow-up.

• Ability to enforce procedures and instructions.

• Team spirit and ability to work cross-functionally.

• Autonomy and sense of responsibility.

• Good communication and information transmission skills.

• Particular sensitivity to safety issues.

Experience in transport, operations, driver management, or team coordination is an asset.

Information about the position

• Company: Groupe M Service

• Position: Proximity Referent (M/F)

• Contract: Permanent (CDI)

• Working hours: 25 hours per week

• Recruitment: Several positions to fill

• Sectors: Seine-et-Marne (77), Val-de-Marne (94), and Paris (75), all arrondissements.

Do you want to join Groupe M Service?

Do you enjoy field work, human interaction, and operational coordination? Do you want to commit to a dynamic company and contribute to the quality of our services?

Our teams need reinforcement: we await your applications!

Join Groupe M Service and actively participate in the smooth running of our teams on the ground.

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