Recovery Assistant

About the role | Mō te tūranga mahi As a Recovery Assistant, you will provide rehabilitation support & services to our clients recovering from injuries to help them return to independence. This role is computer based and involves supporting client's recovery through phone calls, emails and allocated tasks. At times, your role will include: * Having difficult conversations and delivering unfavourable news* Setting clear expectations around what support we can and cannot provide* Making final decisions in situations that aren't black and whiteWe are recruiting for the Level 1 Recovery Assistant role. This role has a set start date of 7 April 2026; you'll work fixed hours during this period to ensure you're fully supported as you learn. If successful, you'll work 40 hours per week, Monday to Friday, between 8:00am and 5:30pm. About you | Mōu We value potential and growth over perfection. If you meet some of the below criteria and you're enthusiastic about learning and contributing, we want to hear from you! * Strong communication skills - you can connect with a wide range of people and explain complex information in a clear and relatable way.* Personal resilience - you are comfortable supporting people through challenging circumstances.* Tech savvy - you will be able to operate effectively in a digital environment with a wide range of technology systems and tools.* Adaptability - you thrive in fast-paced, ever-evolving environments and are comfortable making decisions in uncertain situations to support clients on their journey to independence.* Relationship building - you are skilled at building rapport and trust over the phone.This is a highly phone-based role requiring the ability to confidently manage client conversations while simultaneously taking accurate notes, navigating multiple systems across dual screens, and building strong rapport with clients. This role is fast-paced and demanding and is best suited to candidates who are comfortable working in this environment. Working at ACC | Mō ACC The indicative starting salary in this role is $67,442 plus 9% superannuation contribution. We also offer: * Annual performance reviews linked to pay increases.* Discounts on Southern Cross health insurance, gym memberships, retail, and staff banking packages.* Career development opportunities:* Regular career and development conversations with your leader* On-the-job skill development and coachingVisit our careers site here to learn more about working at ACC. About us | Mō mātou ACC exists to support people, we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident. You can find more about ACC and the work we do here How to apply |'Me pēhea te tuku tono Please attach your CV and cover letter telling us why you're a great fit and what you'll bring to the role.' Applications will close at'11.59pm on Sunday'25'January 2026'and can only be accepted when'submitted'through our ACC Career Website.' Please note that candidates who progress to interview stage will be required to complete additional assessment testing as part of the selection process. If you encounter accessibility issues when submitting your application, or if you have any questions about the'role,'please email'[email protected] with the role title and location in the subject line.'