Recepcionist - Tournant

Description of the job Receive guests/clients at the reception desk or by phone, identifying them and providing information and explanations on various matters (reservations, confirmation of air travel, addresses/phone numbers of locations, complaints etc). • Perform guest check-in, filling out a registration card, delivering keys, and directing them to their respective apartments. • Perform guest check-out, executing the closing of bills, receiving payments, as well as managing any issues that may arise during the stay. • Provide information on hotel services and amenities, such as restaurants, bars, fitness centers, etc. • Handle requests for extra towels, pillows, or other amenities. • Manage lost and found items, keeping track of their location and returning them to their rightful owners. • Perform administrative tasks, such as filing documents, answering phones, and responding to emails.