Receptionist - NH Collection Milano Touring - Minor Hotels - Southern Europe

Your mission will be to satisfy the needs of guests upon arrival and departure and provide an exceptional experience during their stay, in line with the hotel's vision and values regarding customer satisfaction. What will you do? - Welcome and complete the check-in process for all guests and groups arriving on time and professionally, as well as complete the check-out process for guests and groups departing. - Assign rooms based on guest characteristics (VIP, regular, new customers, etc.) with the corresponding department. - Manage, if necessary, and ensure that the front office and management are fully informed about requests, questions, complaints, and/or suggestions from guests and other departments. - Know all hotel products and services, rates, promotions, and package discounts available, as well as VIP and special events. - Know and communicate hotel services available (laundry, restaurant reservations) and general safety information. - Maximize room occupancy at the best rates (this includes closing sales and extranet, if necessary). - Use up-selling techniques (promote loyalty program, other destinations, food and beverages, transportation, and hotel facilities). - Manage room bookings for arriving guests. - Provide information to guests about the hotel and surrounding area (museums, monuments), including special events, attractions, restaurants, activities, etc. of the city. - Respond to guest requests for special agreements or services (e.g., transportation, reservations, laundry) by taking agreements or identifying appropriate suppliers. - Respect brand standards. - Assist other departments if necessary. What are we looking for? - Previous experience in the Front Office department, preferably in a hotel of similar size and complexity. - Degree or diploma in hotel management or equivalent. - Fluency in the local language and a high level of English is required. - Knowledge of various software programs (Microsoft Office, TMS, etc.) and Front Office systems. - Customer service orientation. - Flexibility in responding to a variety of work situations. - Strong communication skills. - Sales orientation. - Ability to work independently and as part of a team. Why choose us? In Minor Hotels Europe & Americas, we are committed to creating exciting careers around the world and intercultural experiences. Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as: - Global experience - diversity of 150 nationalities. - Career development opportunities rich in national and international challenges. - Wide range of training programs to improve skills. - Well-being initiatives, including flexible working conditions. - Recognition programs for team members, including memorable dates. - Possibility of making a difference through our sustainability program and volunteer initiatives. - Tariffs and promotions for team members, offering discounted rates in our hotels worldwide and exclusive benefits through our corporate loyalty program. Sector: Hotel/Tourism Role: Customer Service