Receptionist - Ibis Wellington

As a Receptionist, you’ll be the welcoming face of our hotel, ensuring every guest enjoys a seamless and memorable experience from arrival to departure.

Reporting to the Operations Manager, you will assist guests with check-ins and check-outs, answer queries and provide support throughout their stay.

Flexibility and availability are key in this role, as you’ll be working across a rotating 7-day roster, including weekends and public holidays.

Key responsibilities:

• Welcome guests from around the world, building relationships with both new and returning visitors.
• Ensure accuracy and professionalism with guest information, payments and check-in/check-out procedures.
• Provide local knowledge and promote hotel facilities, actively up-selling to maximise occupancy and revenue.
• Safely manage guest property, ensuring correct documentation and storage.
• Promote Accor loyalty programmes to enhance guest satisfaction and brand loyalty.
• Work closely with your team and other departments, including Housekeeping, Food & Beverage and Reservations, to ensure smooth operations.

We’re seeking a dedicated and personable team member with a genuine passion for people and delivering exceptional service to join our Front Office team.

This is a part-time position with a minimum of 8 hours per week, working across a rotating 7-day roster. Applicants must be available for both morning and afternoon shifts, including weekdays, weekends, and public holidays.

The role offers a wage of $26.28 per hour.