Receptionist

ATTAL GROUP S.p.A., a leading Italian agency specializing in personnel recruitment, selection, and training, as well as human resource management, is seeking a prestigious resort in Ostuni (BR) for an/una: - Front Office Manager. The selected candidate will coordinate the entire reception department, supervising the team and ensuring a luxury-level welcome, respecting the Director's guidelines. Main responsibilities: • Complete supervision and management of the reception cycle, including check-in/check-out, cash handling, billing, and fiscal closures, in coordination with Administration; • Coordination and supervision of the 2 reception staff, managing shifts, vacations, and continuous employee training; • Direct supervision and coordination of the Concierge service, including reservations, requests, and suggestions to guests; • Management of VIP guest experience according to dedicated protocols, ensuring confidentiality and personalization; • Monitoring of service quality and implementation of 5-star luxury