Juice Hospitality
11 months ago
Reception Supervisor
Sign up to save this job, get alerts, and apply with an optimized CV.
Company information
- Company
- Juice Hospitality
- Location
- UK, West Midlands, Worcestershire, Evesham United Kingdom
- Posted
- 11 months ago
Job description
As Reception Supervisor, you'll be the cornerstone of our guest experience, leading a dedicated front office team while maintaining the highest standards of service excellence. You'll ensure seamless check-ins, departures, and guest interactions while mentoring and developing your team. Key Responsibilities: • Lead and inspire a team of reception professionals • Oversee daily operations of the front desk, including scheduling and task delegation • Maintain exceptional guest service standards and ensure all guests receive a warm welcome and farewell • Develop and implement effective strategies to improve guest satisfaction and loyalty • Collaborate with other departments to ensure seamless communication and coordination • Ensure compliance with company policies and procedures • Provide coaching and feedback to team members to enhance their skills and performance • Foster a positive work environment that promotes teamwork, respect, and open communication • Stay up-to-date with industry trends and best practices to continuously improve processes and services. You'll be the face of our hotel, making every guest feel valued and respected.
Required skills
- teamwork
- industry trends
- mentoring
- team management
- scheduling
- coordination
- respect
- reception
- feedback
- best practices
- coaching
- front office
- procedures
- guest experience
- service excellence
- company policies
- check-ins
- task delegation
- developing
- open communication
- departures
- guest interactions
- exceptional guest service
- seamless communication
Interested in this position?
Create your free account and tailor your CV to match this job.