RECEPTION COORDINATOR

Description of the job

• Plan, manage and coordinate activities in the area, defining guidelines, work routines and customer service techniques, orienting team members, prioritizing/distributing tasks and solving operational problems.

• Coordinate hotel occupancy according to availability and guide the Supervisor of Reservations or Assistant of Reservations.

• Know the main clients/hotel guests, ensuring their needs are met.

• Participate in the annual budget preparation and control actual vs. budget.

• Lead corporate projects under the responsibility of Reception.

• Participate in defining tariff rates and commercial agreements.

• Ensure material and equipment supply for service execution.

• Ensure compliance with established goals in the management contract.

• Ensure process and procedure execution of the “Auto Control” area.

• Coordinate team under your responsibility, selecting, training, evaluating performance and motivating collaborators' motivation levels.

• Manage employee roster, admit/demote employees, create work schedules, rotation, holidays and other personnel management tasks, dimension teams, define service standards, time and quality, for collaborators under your management.

• Perform other correlated tasks according to the area's needs.