Receptionist / ITR / Suites

The position focuses on complete reception management, starting with knowing in detail the status, type, and situation of each room. This includes collaborating in the coordination of their maintenance and reviewing the daily bookings through the internal reservation system and websites. Among the main functions are registering clients, assigning them rooms, and blocking reserved ones, in addition to efficiently managing check-ins and check-outs. Complaints and claims must also be attended to and resolved, informing the head of reception for their solution. It is crucial to communicate last-minute changes, such as room modifications, stay extensions, or breakdowns, to the involved departments. Another important task is billing, incorporating services from other departments that are centralized in Reception, and performing auditing tasks specific to the area. Finally, the position requires managing mailing, reservations, and up-selling activities. Organization and attention to detail are valued to offer quality service. The work environment seeks professional development and offers growth opportunities.