NOVOTEL
10 months ago
Bilingual Receptionist - Temporary
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Company information
- Company
- NOVOTEL
- Location
- Brasil Brazil
- Posted
- 10 months ago
Job description
MAIN OBJECTIVE OF THE JOB
Receive guests/clients, providing diverse information and fulfilling check-in and check-out procedures, meeting excellence standards in service and brand.
MAIN RESPONSIBILITIES AND TASKS
• Receive guests/customers at the reception desk or by phone, identifying them and providing various information and explanations (reservations, flight confirmation, addresses/phone numbers of locations, complaints etc.).
• Perform check-in for guests, filling out registration forms, delivering keys, and directing them to their respective rooms.
• Perform check-out for guests, closing accounts, receiving payments, and organizing related processes.
• Ensure compliance with reception procedures and prepare processes and procedures for “Self-Control”.
• Mediate conflicts and intervene in critical/typical situations, along with customers/guests.
• Feed the system with customer reservation information.
• Offer, score, and operate the loyalty program according to established standards.
• Pass on shift duties, strictly following pre-established procedures.
• Guide the Messenger, Reception Assistant, and other collaborators on reception-related matters if necessary.
• Provide telephone service, following network and unit standards.
• Keep the area's file organized.
• Execute other related tasks as needed according to the area's requirements.
Required skills
- customer service
- bilingual
- check-in
- check-out
- receptionist
- temporary
- keys
- complaints
- telephone service
- reservations
- self-control
- conflict mediation
- flight confirmation
- addresses
- phone numbers
- loyalty program
- process organization
- payment receipt
- account closing
- room directing
- shift duties
- registration forms
- typical situations
- system feeding
- procedure following
- messenger guidance
- reception assistant guidance
- collaborator guidance
- area file organization
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