Bilingual Receptionist

If you want to create unforgettable experiences and grow in a dynamic and innovative environment, this is your chance!

JW Marriott, part of the world's largest hotel chain, offers a unique opportunity for you to develop your career in luxury hospitality and delight our guests with memorable experiences. Join us and make a difference!

"True luxury is created by people who love what they do"

Responsibilities:

• Welcome guests with courtesy and professionalism.
• Perform check-in and check-out efficiently and accurately.
• Provide information about hotel services, local attractions, and restaurant recommendations.
• Receive and process reservations via phone, email, or online booking systems.
• Confirm and manage reservations, including changes and cancellations.
• Ensure reservation information is correctly recorded and updated in the system.
• Respond to guest inquiries and requests promptly and effectively.
• Resolve guest issues or complaints professionally and satisfactorily.
• Maintain constant communication with other departments to coordinate guest requests.
• Maintain accurate records of check-ins, check-outs, and financial transactions.
• Perform administrative tasks, such as issuing invoices and daily reports.
• Ensure the reception area is clean and organized.
• Offer additional services, such as arranging transportation, booking activities, and special requests.
• Coordinate with the housekeeping and maintenance departments to ensure rooms are ready and in good condition.
• Follow hotel security procedures and ensure the safety of guests and facilities.
• Monitor and control access to the hotel, ensuring only authorized guests and staff enter restricted areas.

Requirements:

• Previous experience in reception, preferably in a hospitality environment.
• Advanced English
• Excellent verbal and written communication skills, with the ability to handle different guest profiles
• Ability to manage multiple tasks and maintain organization of the reception area
• Knowledge of the Opera system is desirable
• Office Suite
• Must have availability for shifts and to work on a 6x1 schedule

Benefits:

• Medical and dental assistance for you and your dependents;
• Life insurance;
• Parking or transportation voucher agreement;
• On-site meal;
• Wellhub;
• Private pension plan;
• Professional development and career growth opportunities within the Marriott network.