Receptionist

We are looking for a person oriented towards customer service and hospitality to perform as Front Desk, being the first point of contact for guests and visitors. They will be responsible for ensuring an exceptional experience throughout their stay, coordinating operational activities and promptly attending to guests' needs.

Location: CDMX

Salary: 21,000 mxn gross + benefits

Main Responsibilities

• Receive and provide cordial and professional attention to guests.
• Manage arrivals, room assignments, and update information in the reservation system.
• Perform check-in and check-out processes according to established procedures.
• Follow up on guest requests, requirements, and needs during their stay.
• Coordinate the activities of the cleaning team according to occupancy levels.
• Attend to and manage reservation requests coming from various channels.
• Follow up on payments and records related to reservations.
• Coordinate requests for food and other complementary services.
• Provide recommendations and information about points of interest, services, and activities in the area.
• Identify opportunities to improve the guest experience and generate added value during their stay.
• Maintain constant communication with involved areas to ensure efficient operation.
• Support administrative and operational activities related to the position.

Requirements

• Previous experience in reception, customer service, hospitality, or services.
• Excellent service attitude and communication.
• Organization and ability to manage multiple activities simultaneously.
• Basic knowledge of digital tools and reservation systems.
• Availability to work in person and in rotating shifts, if required.
• Conversational English desirable.

Key Competencies

• Customer orientation.
• Effective communication.
• Problem-solving.
• Teamwork.
• Attention to detail.
• Proactivity and sense of urgency.