Recepcionista

Job Description:

Receive guests/clients at the reception desk or by phone, identifying them and providing various information and explanations (reservations, confirmation of air travel, addresses/phone numbers of locations, complaints etc.).
• Perform guest check-in, providing a registration form, delivering keys, and directing guests to their respective apartments.
• Perform guest checkout, executing billing closure, receiving payments, and organizing relevant processes.
• Ensure compliance with reception procedures, prepare processes and procedures for 'Self-Control'.
• Mediate conflicts and intervene in critical/typical situations, along with clients/guests.
• Feed the system with client reservation information.
• Offer, score, and operate the loyalty program according to established standards.
• Carry out shift handovers, strictly following pre-established procedures.
• Guide the Messenger, Reception Assistant, and other collaborators on reception-related matters if necessary.
• Provide telephone assistance, following network and unit standards.
• Maintain the area's file organized.
• Execute other related tasks as needed according to the area's requirements.