RATBV S.A. - Head of Ticketing Service

Head of Ticketing Service

RATBV S.A. announces that the selection process for the position of Head of Ticketing Service is being initiated.

What you will do:

The position of Head of Ticketing Service involves coordinating, monitoring, and developing all activities specific to RATBV S.A.'s ticketing system, playing a strategic role in ensuring the optimal functioning of fare collection systems, onboard equipment, validation, and commercial flows for the traveling public.

The incumbent ensures the operational management of the service, coordinates subordinate staff, collaborates permanently with suppliers and internal departments, manages digital modernization projects, and contributes directly to the continuity and quality of services offered to travelers.

Mandatory Requirements and Candidate Profile:

• Long-cycle higher education in economics;
• Minimum 3 years of experience in the economic field;
• Experience in cashier activities is an advantage;
• Microsoft Office (Word, Excel, Outlook) at an advanced level;
• Relevant professional experience in public transport / ticketing / operational activities is an advantage;
• Capacity for analysis, planning, and coordination;
• Aptitude for interpreting and correctly applying legal provisions and internal procedures regarding travel facilities and tickets;
• Skills in managing unforeseen technical and operational situations;
• Excellent communication, collaboration, and interdepartmental relationship skills;
• Team coordination experience is an advantage;
• Rigor, responsibility, attention to detail, and results orientation;
• Integrity, confidentiality, and professionalism.

Main Responsibilities for Head of Ticketing Service:

• Coordinates the operational activity of the Ticketing Service;
• Monitors the functioning of the fare collection system and onboard equipment in transport vehicles;
• Manages the relationship with software and hardware suppliers and takes measures to remedy malfunctions;
• Supervises the correct application of facilities approved by the City Council Decisions and rules regarding travel tickets;
• Analyzes and periodically reports indicators related to sales, validations, collections, and the use of travel tickets;
• Plans and coordinates the activity of subordinate staff;
• Proposes measures for modernization, digitalization, and optimization of ticketing processes;
• Ensures compliance with internal procedures, company regulations, and applicable legal provisions;
• Approves reports, internal memos, and documents specific to the service's activity.

What we offer:

• Base salary between 6650-11550 Ron, to which, where applicable, bonuses are added in accordance with legal provisions and the applicable Collective Bargaining Agreement;
• Meal vouchers (40 lei/day);
• Easter and Christmas bonuses;
• Annual leave: 23-32 days/year, depending on seniority;
• Stable work environment and real opportunities for professional development;
• Opportunities for continuous professional training.

If you are an organized, results-oriented person who enjoys working in a team, we invite you to apply for the position of Head of Ticketing Service and become part of our team!