Raffles Butler

What you will be doing:

• Coordinate with HK to pre-block rooms
• Verify that guests are pre-keyed and registered, depending on status
• Confirm signature services in advance of the stay
• Coordinate meet and greets with senior leaders if appropriate
• Prepare and share executive debriefs to all arrivals.
• Connect with guests at check-in and entourage the guests to their rooms.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange
• Process guest check-outs
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.