Entry-Level Clerk (m/w/d) in Document Processing

Start your career – as a motivated entry-level clerk or already experienced!

You're looking for a job with future, flexibility, and genuine team spirit? Then join us as an Entry-Level Clerk (m/w/d) in Document Processing – full-time or part-time. Whether you're an experienced document processor or entry-level clerk, we value you as a person and talent.

About us

We are the aye Group, a successful communication center with around 1,300 employees at 9 locations in North and West Germany, as well as international subsidiaries. Since 1999, we have been supporting prominent customers from the insurance industry, telecommunications, and energy supply. Our focus: excellent customer consulting, modern workspaces, continuous training, and genuine togetherness.

We're looking for you as an Entry-Level Clerk (m/w/d) in Document Processing / Part-time / Full-time for our telecommunications project in Kiel!

Tasks

• Written processing of complaints and revocations from customers
• Closing calls to resolve customer issues
• Answering customer inquiries about tariffs, contracts, and terminations
• Data collection and maintenance of customer data in our systems
• Ensuring high customer satisfaction through competent and solution-oriented consulting

Qualifications

• Excellent communication skills and joy in interacting with people
• Understanding and persuasion in customer contact
• Very good German language skills in writing (C1)
• Good expression skills in writing
• High customer orientation and a friendly, professional demeanor
• Self-motivated work style and teamwork

Benefits

• A mean gross salary of €2,900 per month for full-time employees
• Flexible working hours in full-time or part-time
• Individual onboarding and continuous professional development through coaching and training offers – so you'll quickly fit into the job as an entry-level clerk
• Lucrative incentives like (Sach-) premiums for successful teams
• Open communication and excellent career advancement opportunities
• Feelgood management with invitingly designed workspaces, massages, free drinks, fruit, and more
• Offers for relaxation, such as a relaxing zone, game console, and sports facilities
• Sommer- and Weihnachtsfeiern, Grillabende, Diversity-Day, and legendary team events
• Great premiums for recruiting new colleagues (€500 or more gross)
• Corporate benefits: discounts of up to 50% on branded products and many other products

Secure your spot in the team as:

• Customer Advisor (m/w/d)
• Customer Care Representative (m/w/d)
• Entry-Level Clerk (m/w/d) in Document Processing

We're looking forward to you!

Whether you're a new entry-level clerk or already experienced and looking to build your career – we offer the best opportunities!

📞 0431 22 036 833

After your application:

1. Phone interview
2. Preliminary meeting on site
3. Start date after coordination

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