Quality Manager

About this opportunity

The Quality Manager is responsible for leading the overall management of the Quality Management System (QMS) at Pact Packaging East Tamaki. This includes ensuring the QMS is current, regularly assessed, and effectively rolled out to all relevant staff. Operator-level engagement and adherence is a key focus.

The Quality Manager will conduct risk-based assessments of quality-related risks across the site and use these insights to drive targeted actions that mitigate those risks. Additionally, the role oversees all quality documentation, ensuring it is accurate, accessible, and compliant.

Your key responsibilities will be to:

• Manage the Quality Management System (QMS), ensuring full adherence across our sites.
• Manage customer compliance requirements to Food Safety Standards, handle all internal and external quality-related audits, and oversee Non-Conformance quality activities.
• Drive adherence to the QMS at the operator level and ensure compliance with ISO and HACCP systems.
• Utilise Quality Management Tools to support, monitor, and manage quality performance and documentation through the Document Management System (DMS).
• Contribute and collaborate as a member of the Pact Packaging East Tamaki Senior Leadership Team, managing technical and quality engagement with vendors, and handling product technical drawings and artwork changes.
• Develop and implement risk-based assessments for quality-related risks, driving actions and risk mitigation.

Your skills and experience

To be successful in this role, you’ll have:

• Relevant Diploma or Degree in a related field.
• 5+ years of experience in manufacturing and food-based quality management.
• Expertise in packaging, particularly in plastic and food packaging.
• In-depth knowledge of food safety compliance, including ISO system management.
• Proven ability to manage external audit processes and non-conformance QA response systems.
• Experience with quality stock management and change management systems, including validating new suppliers or changes to existing supplier products.
• Positive attitude and strong team player.