Quality Assurance & Sales Training Representative

Our client, a dynamic and fast-growing real estate company, is seeking a skilled Quality Assurance & Sales Training Representative to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations. The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide effective coaching to team members. In addition, you will take ownership of onboarding and training new hires, helping them develop the skills and knowledge needed to succeed in their roles. **Key Responsibilities:** * Monitor and evaluate sales calls, emails, and other communications to ensure adherence to quality standards and best practices. * Identify performance gaps and areas for improvement within the sales team. * Provide constructive feedback and coaching to sales representatives to enhance their performance. * Develop and deliver training programs on sales techniques, product knowledge, and company policies. * Conduct onboarding sessions for new hires, covering all essential aspects of their roles. * Create and maintain training materials, including presentations, manuals, and online resources. * Stay up-to-date on industry trends, sales methodologies, and product knowledge to inform training content. * Collaborate with sales management to identify training needs and develop targeted training initiatives. * Track and report on training effectiveness and sales performance metrics. * Assist in the development and implementation of quality assurance processes and procedures. **Qualifications:** * Proven experience in a sales or customer service role, with a strong understanding of sales processes. * Experience in training and coaching sales teams is highly desirable. * Excellent communication, interpersonal, and presentation skills. * Strong analytical skills with the ability to identify performance gaps and provide effective solutions. * Ability to work independently and as part of a team. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). * Knowledge of real estate industry is a plus. **Benefits:** * Competitive salary and benefits package. * Opportunity to work in a dynamic and growing company. * Professional development and growth opportunities. * Collaborative and supportive work environment.