Quality Assurance Manager | EU Trucking Operations | CDI

Description of the job
Take a strategic role within a major international logistics player.
As QA Manager, you will be responsible for ensuring the quality and performance of our trucking operations in Belgium and across Europe.

Your goal: ensure high standards, anticipate risks, and contribute to an impeccable customer experience.

Here is an overview of your future responsibilities;

• Monitor and analyze operational performance: punctuality of departures/arrivals, customs inspections, completeness of data.
• Facilitate daily and weekly meetings to identify discrepancies and implement corrective actions.
• Communicate with our clients: anticipate risks, provide alerts and updates on performance.
• Prepare strategic reports for management based on reliable data and relevant insights.
• Develop continuous improvement plans and QA strategies for our stations and operations.
ProfileWhat we are looking for:

• Ability to influence and mobilize internal teams to achieve quality objectives, with arguments based on data
• Excellent skills in data analysis and presentation (structuring, storytelling)
• Strategic vision: knowing how to transform field observations into long-term action plans
• Leadership relational: strong ability to manage stakeholders, including clients, with emotional intelligence (EQ)
• Mastery of French, English, and Chinese
• Solid analytical skills, including SQL and Excel
• Proven experience in quality assurance in the logistics sector.
OfferWhy join us?

• Direct impact on quality and customer satisfaction.
• Strategic position at the heart of European growth.
• International collaboration with dynamic teams.
• Opportunities for evolution in an expanding environment.
• A full-time contract with no end date


I look forward to receiving your application via the 'apply' link or by email '[email protected]', see you soon!