QA Application Support manual test

ABOUT US: At Fabrity S.A., we partner with the best brands worldwide to support them in their digital transformation, combining innovation and UX design with software engineering expertise. We work for leading global clients in sectors such as: life science, healthcare, automotive, financial services. With many years of experience and competencies in leading IT solutions, we are a proven partner in various areas of digitalization. WHO ARE WE LOOKING FOR? We are looking for someone who will combine Quality Assurance competencies with the ability to handle tickets and oversee SLAs in IT projects. The ideal candidate is someone who can ensure high application quality while also ensuring efficient communication with users and the project team. If you have experience in manual testing of web applications, can analyze errors and describe them precisely, and additionally thrive in working with ITIL processes (Incident, Problem, Change), then we are looking for you! Your role will be crucial in ensuring the stability and quality of systems – from functional, integration, and acceptance testing, through handling user tickets, to monitoring SLAs and collaborating with project teams. YOUR SCOPE OF DUTIES: Handling tickets from end-users in the application area (verification and handover to L2). Oversight of correct SLA. Collaboration with the project team in diagnosing errors. Resolving tickets according to instructions. Contact with clients and users in Polish and English. Performing functional and integration tests. Performing smoke tests. Performing acceptance and deployment tests on various application environments. Performing retests of reported remarks and errors. OUR REQUIREMENTS: Experience in performing manual tests in web applications. Experience working on various projects and with different project teams. Perfectionism in reporting errors (accuracy of analysis, precise descriptions, etc.). Experience in direct work/collaboration with clients. Knowledge of ITIL. Experience in processing tickets from end-users (Change, Problem, Incident). Analytical thinking. Good work organization and task prioritization. Knowledge of English at a minimum B2 level. ISTQB certificate is a plus. ITIL certificate is a plus. Knowledge of SEM/SEO issues. Knowledge of Wordpress.