QA Analyst / Jr. Product Owner

Digital Quality and Digital Experience Optimization Product Owner

Modality: Hybrid (3 days in office, 2 days WFH, Torre Mapfre)

Employment Type: Full-time - Mon to Fri from 9 am to 6 pm

General Objective

Ensure the quality, consistency, and continuous improvement of the digital experience across all organizational channels, by validating functionalities, content, and flows, analyzing user behavior, and implementing data-driven improvements. Will be responsible for establishing quality standards, coordinating QA/UAT processes, and collaborating with multidisciplinary teams to guarantee an optimal digital experience aligned with business objectives.

Main Responsibilities

• Define and track the quality strategy for digital channels (web and mobile).
• Review and validate flows, functionalities, content, and visual elements to ensure correct operation and compliance with business and brand guidelines.
• Coordinate and participate in functional QA, regression testing, smoke testing, and User Acceptance Testing (UAT) processes prior to each release.
• Detect errors, inconsistencies, and friction points that affect the user experience.
• Analyze user behavior using tools such as Google Analytics 4, Quantum Metric, and other digital analytics platforms to identify improvement opportunities.
• Monitor key performance indicators (KPIs) related to quality, user experience, and conversion.
• Document findings, risks, and incidents, tracking them to resolution with the Development, UX, Design, Content, and Product teams.
• Prioritize incidents considering their impact on the customer experience and business objectives.
• Propose digital experience optimization initiatives based on data and behavioral insights.
• Validate that implemented solutions meet the defined acceptance criteria.
• Prepare executive reports on the health of digital channels, progress, risks, and improvement opportunities.
• Promote a culture of digital quality and continuous improvement within the involved teams.
• Identify opportunities to incorporate automation tools and new technologies that increase the efficiency of quality processes.

Indispensable Technical Knowledge

• 1 year of experience
• Understanding of Front-End and Back-End digital flows (Web and Mobile).
• Knowledge of QA and Testing methodologies and protocols (functional, regression, smoke, exploratory, and UAT).
• Proficiency in project management tools such as Jira and Confluence.
• Knowledge of UX, usability, conversion, and digital experience optimization concepts.
• Proficiency in digital analytics tools such as Google Analytics 4, Quantum Metric, or similar.
• Knowledge of digital performance indicators and customer experience.
• Ability to document requirements, findings, and incidents in a structured manner.
• Intermediate English proficiency is essential.
• Experience in data analysis to identify improvement opportunities in digital products.
• Experience working with Development, UX, Design, Product, and Business teams.
• Experience participating in projects under agile methodologies.
• Experience in roles such as Digital QA, Digital Quality, Digital Product, Experience Optimization, or Digital Customer Experience.

Desirable

• Knowledge in Generative Artificial Intelligence (ChatGPT, Microsoft Copilot, Gemini, Claude, or similar tools) applied to analysis, documentation, test case generation, task automation, or productivity improvement.
• Basic knowledge of API validation. Skills and competencies
• Certifications in Scrum, Product Owner, Agile, QA, or Testing methodologies.