Pullup Entertainment - Cdi - IT Support Technician (M/F/NB)

At PulluP Entertainment, our goal is to offer unique experiences to gamers worldwide.

Our editorial line stands out through innovative concepts, alternative gameplay, and original universes that transcend the boundaries of video games.

With over 20 years of experience and success, we put our passion and creativity at the service of gaming and unforgettable stories. For everyone's enjoyment.

Within the IT team, you are a key player in the smooth operation of the company. A true daily partner, you support employees and ensure they have the necessary tools, equipment, and services to work in the best conditions.

As the first point of contact for users, you play an essential role in the continuity of the group's activities. Thanks to your sense of service, your responsiveness, and your technical expertise, you contribute directly to the efficiency of the teams creating tomorrow's games.

Your missions:

User support & incident management

• Handle requests and incidents via the ticketing tool, ensuring efficient and prioritized processing according to business needs.

• Diagnose and resolve incidents remotely or on-site.

• Ensure rigorous follow-up of requests until their complete resolution.

• Escalate complex incidents to specialized teams when necessary.

• Provide quality support to all employees, including VIP personnel.

Equipment and software management

• Prepare, configure, and deploy workstations, peripherals, and software.

• Participate in the setup and equipping of workspaces.

• Ensure the application of security updates and patches to maintain a reliable and secure environment.

• Manage the lifecycle of IT hardware and ensure stock monitoring.

• Handle situations related to loss, theft, or return of company equipment.

Administration and continuous improvement

• Administer user accounts in Active Directory and Microsoft 365 throughout their lifecycle.

• Manage access rights to resources and collaborative spaces.

• Write and update technical documentation as well as user guides.

• Raise employee awareness of good IT security practices.

• Participate in the continuous improvement of services and user experience.

What we expect from you:

• You have a secondary school diploma or equivalent and a solid first experience (2 to 4 years) in IT support or helpdesk.

• You have a very good command of French (minimum C1 level) and are comfortable with technical English (minimum B1 level).

Technical skills:

You are comfortable with the following environments:

• Windows environments: you know how to install, configure, and troubleshoot Windows 10 and Windows 11 workstations.

• Computer hardware: you are able to identify hardware failures and intervene to replace components if necessary.

• Microsoft 365: you support users on a daily basis (Word, Excel, PowerPoint, Teams, OneDrive) and perform common administrative tasks (account creation, license management...).

• Messaging: you know how to resolve issues related to Outlook (profiles, archiving, shared calendars, synchronization).

• Active Directory / Microsoft Entra ID (Azure AD): you manage user accounts, groups, and password resets.

• Networks: you understand the basics (TCP/IP, DNS, DHCP) and know how to diagnose connection problems (Wi-Fi, VPN).

• Video conferencing systems: you are comfortable with the configuration and support of meeting room equipment.

What people say about you:

Beyond your technical skills, your personality will also make a difference:

• Pedagogy and patience: you enjoy helping and can explain technical subjects simply, regardless of your interlocutor's level.

• Stress management: you remain calm and effective, even when requests are piling up or in case of critical incidents.

• Organization and rigor: you follow procedures, document your interventions, and ensure serious follow-up of tickets.

• Service-oriented: you are a good listener, kind, and committed to providing the best possible user experience.

What we offer:

• A structured and respectful work environment where autonomy is valued;

• A culture of excellence supported by an internal program of regular training (technical, managerial, certifications), tailored to each employee's needs;

• Recognition and valorization of work through our annual and professional reviews, opening up real opportunities for development and internal mobility within the Group;

• A flexible framework with two days of remote work per week to encourage work-life balance;

• Modern work tools facilitating collaboration and daily efficiency;

• Regular moments of sharing and conviviality (breakfasts, parties, seminars) strengthening team cohesion;

• A dynamic atmosphere with various activities (language club, game nights, sports, creative workshops).

Additional information

• Location: Paris 19th

• Metro line 7 – Corentin Cariou / RER E – Rosa Parks

• Remote work: 2 days per week

• Profit-sharing agreement

• Position to be filled immediately

In accordance with the provisions of the Labor Code relating to non-discrimination, particularly in terms of disability, all applications are reviewed on equal skills.

The company is committed to ensuring equal treatment throughout the recruitment process.