Provider Manager & BMC Helix Expert

Tires IT is looking for an experienced Provider Manager & BMC Helix Expert to join our dynamic IT Service Management (ITSM) team. This role will involve working with a diverse group of professionals to develop, integrate, and maintain BMC Helix/Remedy solutions that meet our clients' unique needs. The ideal candidate will have a strong background in IT service management and a deep understanding of the BMC Remedy and BMC Helix platforms.

Main tasks:

• Collaborate with a dynamic ITSM team to handle incidents, work orders, changes, problems, and customer demands.
• Monitor and maintain the health and performance of the BMC Helix platform.
• Oversee system elements using Continental monitoring tools or by guiding BMC Support.
• Maintain and document all configurations, customizations, and developments, including REST API and other interfaces.
• Develop, adjust, and monitor data integration jobs like ETL jobs in Pentaho.
• Configure, monitor, and adjust Multicloud and Jitterbit integrations for internal and external partners.
• Lead review calls with our providers, tracking and escalating service-related topics.

Qualifications

• 2+ years of experience in BMC Helix Administration or related field is a must.
• Strong knowledge of BMC Helix Cloud Components and on-premise installations.
• Experience with ETL applications, preferably Pentaho Kettle.
• Proficiency in REST API and writing queries.
• Excellent customer service and communication skills.
• English language skills (min. B2).