Project Manager/in (m/w/d) im Customer Service (100% Remote)

We are shaping the future of digital customer service at hey contact heroes. With almost 550 colleagues in 17 countries, we support international clients and develop innovative solutions for an outstanding customer experience.

To strengthen our team, we're looking for you as a Project Manager/in (m/w/d).

Tasks

Your tasks:

• You will take responsibility for exciting customer projects in the Customer Service area,
• You will plan, steer, and monitor project workflows independently,
• You will be the interface between customers, internal teams, and partners,
• You will ensure clear communication, transparent processes, and sustainable results.

Qualification

Your profile:

• You bring at least 2 years of experience in project management in Customer Service/Contact Center (MUST HAVE),
• In addition, you have at least 5 years of experience in Customer Service, ideally in a Contact Center (MUST HAVE),
• You are familiar with terms like AHT, SLA, FCR, or cSAT, which are part of your daily practice,
• You have a structured and solution-oriented working style,
• You are communicative, assertive, and can handle multiple topics simultaneously,
• You work independently, reliably, and enjoy international cooperation.

Benefits

Our offer:

• 100% Remote-Job – Your workplace is in Germany or an EU country,
• Unlimited employment contract in a growing and innovative company,
• 30 days of vacation, which increases to 35 days after 5 years with us,
• Modern workstations with high-quality home office equipment,
• A great international team and genuine development opportunities.

Apply now! If you're interested in becoming part of the hey contact heroes team and actively shaping our projects, then we look forward to your application

Note: Please only apply if you really have 24 months of experience in project management and 60 months (5 years) of experience in a Contact Center or Customer Service and speak German C1/C2. These are MUST criteria for this job posting.

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