E-Commerce Project Manager (m/f/d)

Job Description:

Rügamer & Steiner is the leading email marketing agency behind the most successful e-commerce companies in DE, AU & CH.

Over 150 online shops already trust us and reach their customers' hearts & wallets with our help.

As more and more customers place their trust in Rügamer & Steiner, we are looking for you as an E-Commerce Project Manager (m/f/d).

You are the central operational interface between strategy, clients, and implementation.

As a Project Manager, you ensure that campaigns are implemented quickly, cleanly, and efficiently – without friction.

Perfect for you if you already have agency experience and know how important speed, structure, and clean processes are.

Responsibilities

Your Tasks

• Operational Implementation: Independent execution and technical implementation of marketing tasks and campaigns in daily business.
• Daily Management & Ticketing: Structured recording, processing, and follow-up of all incoming tasks and customer inquiries.
• Fast Customer Communication: Ensuring extremely short response times. Customers receive initial feedback or an interim response to inquiries promptly (e.g., within 30 to 60 minutes).
• Coordination: Managing collaboration with internal teams (e.g., graphics and copy). You create briefs, define clear deadlines, and use project management tools (e.g., ClickUp) for smooth workflows.
• Quality Assurance: Initiation, coordination, and consistent follow-up of correction loops until final approval.
• Problem Solving: Quick and pragmatic resolution of technical or organizational hurdles in ongoing operations.

You are responsible for reliable operational implementation and consistent adherence to all deadlines. At the same time, you ensure that all processes are technically sound, error-free, and implemented with high response speed in customer service.

Qualifications

You should be:

➜ You have at least 3 years of professional experience in project management and marketing

➜ You work in a structured, extremely organized, and proactive manner

➜ You are reliable and can efficiently manage many parallel tasks (tickets)

➜ You think solution-oriented and have technical understanding

➜ You communicate clearly, precisely, and quickly – both in writing and verbally

Benefits

What we offer you:

• Secure Job: Every person we hire is meant to grow with us long-term. The goal of every hire is permanent employment.
• Great Work Atmosphere: The interaction among colleagues is very collegial and family-like. We all pull in the same direction and motivate each other to achieve top performance and grow personally. There is also a monthly team lunch at the company's expense.
• Good Compensation & Career Opportunities: Our employees receive fair compensation and capital-forming benefits. We will continue to grow and expand over the next few years. Therefore, we need additional experts and/or managers

...and much more:

• Modern office in a central location in Düsseldorf Pempelfort with a roof terrace and public transport connections
• Continuous training & career development
• Team spirit in a dynamic and collegial team
• An attractive salary model
• Monthly team lunch, company events, trade fairs, lectures, and events
• Very good work equipment, best hardware from Apple, height-adjustable desks

Do you recognize yourself in this and want to talk to us?

Then apply today and become part of the team soon!

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