Project Manager Customer Support & Services Remote

I Am the One – OnePageBooking

We – HotelNetSolutions GmbH – are an international team with many remarkable personalities and have been developing modern and pioneering software solutions for hotels and hotel groups since 2006. Custom-made hotel booking machines, creative voucher shops, and high-performance channel managers, MICE booking tools, technical support, and strategic consulting are just part of our diverse range of services. Over 2,000 successful hotels and hotel groups are among our customers. And every day it's more.

We're looking for talents who have fun and high motivation to grow with us and achieve top performances. You'll find a harmonious, value-recognizing, and motivated team that ensures you feel at home from the start.

Tasks

• You are responsible for setting up our systems and supporting new customers from training to online activation.
• You conduct system training sessions.
• You're the hotel hero for our customers, providing professional support – by phone and email – for all small and large user concerns.

Qualification

• To best support our partners, it's essential that you have experience in the hotel industry, ideally in reservations, at the front office or in revenue management.
• You're a team player who shares your knowledge and experience and can organize yourself well.
• You're self-assured, curious, and have a confident demeanor.

Benefits

• Your employment contract is unlimited.
• Increasing vacation entitlement according to duration of employment. Maximum 30 days.
• Two days home office per week possible.
• We'll offset overtime with free time using a time-tracking system.
• You work in an innovative company with flat hierarchies that counts among the market leaders in the DACH region.
• Your desk is located in our sunny loft in Berlin – Tiergarten. Come as you are: hoodie instead of tie!
• Clear working hours (8 hours between 7-17 pm from Monday to Friday, free weekends and public holidays).
• Systematic and intensive onboarding – also across departments.
• Coffee, tea, water, small treats in between, and all sorts of colorful brain food are always available for you. Company parties, sports events, and corporate benefits round out our well-being package.
• We'll take the entire team on a trip to the HNS FutureCamp once a year.
• If you don't live in Berlin or its surroundings, there is the possibility of working from home office permanently.

Sounds like your dream job? Then send your application to Christin Tehrani, our Talent Acquisition Manager.

We're looking forward to YOU!

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