Project Leader Telephone Marketing (m/w/d)

in Cologne

• large, bright working spaces and a pleasant work climate.
• varied and challenging projects with a lot of responsibility.
• unlimited coffee, tea, water, and fresh fruit.
• canteen vouchers.
• a good transportation connection (bus, train, car, bike).
• car parking space.

• 50 € monthly gift for your mobility, depending on the position, e.g. for the Deutschlandticket and more.
• Premiums as well as holiday and Christmas bonuses.
• free tutoring for your children on the Ubimaster learning and tutoring platform.
• numerous shopping discounts with renowned brands through our corporate benefits program.
• excellent personal guidance and regular feedback conversations.
• various opportunities for further education.

• You will steer call center outbound projects goal-oriented and ensure a smooth process.
• The care and development of customers is within your area of responsibility.
• You will optimize workflows and processes continuously to secure efficiency and quality.
• You will create and improve conversation guides regularly, so that the team can act successfully.
• You will ensure the observance of quality targets and success rates.
• As a leader, you will support your employees through ongoing coaching and training and promote their development continuously.

• You have professional experience in the described field, ideally supplemented by leadership experience in a call center.
• Your work style is performance- and sales-oriented.
• Social competence and assertiveness help you to motivate employees and customers alike.
• A confident demeanor and a strong sense of quality characterize you as a leader.
• High personal engagement and the ability to self-motivate round out your profile.