Project Manager II - Eurofins BioPharma Product Testing Toronto, Inc.

Reporting directly to the Quality Assurance Director, the Project Manager II will be responsible for effectively managing all aspects of assigned Bio/Pharmaceutical projects – including any specific primary accounts or clients. This is a customer focused role requiring excellent communication and organizational skills to act not only as an advocate for the client but also manage all internal stakeholder expectations and deliverables. The Bio/Pharmaceutical Project Manager II will act as the central point of contact for assigned projects (or clients), follow Project Management best practices and function as a resource within the BPT Operations team for assigned projects. The incumbent must be energetic, exceedingly well-organized, flexible, and must have the ability to interact with customers and staff in a fast-paced environment, sometimes under pressure, while remaining proactive, resourceful and efficient. A high level of professionalism and confidentiality is crucial to this role.

The Project Manager II must:

• Utilize communication and organization skills to manage client expectations by serving as an Advisor; so the client contacts know exactly what is needed, when it is needed, how it is needed and what will happen if not delivered.
• Utilize same skills to manage internal stakeholder expectations – assist operational contacts with work organization and prioritization by following up on assigned actions.
• Serve as the central point of contact for the client to navigate the working relationship and accomplish their goals.
• Advocate for the client’s interest and escalate accordingly.
• Set each lab and supporting group up to be able to execute with a high level of quality on behalf of the client.
• Serve as a resource for the client’s information and provide project background to influence priorities in BPT operational groups.
• Balance advocacy of the company and the customer.
• Create and present deliverables and key milestones (as needed) to maintain organization in a legible manner for both internal and external contacts.
• Serve as the key customer contact for assigned clients to minimize the amount of time operations staff are communicating with customers.
• Effective email communication with research completed and assign clear delineation of responsibility, action needed, background and need by date.
• Effective scheduling and meeting management to ensure operational contacts are only required for true technical actions or responses.
• Work alongside the Customer Service Team to manage Clients needs/expectations.
• Establish Project/Program specific trackers, Gantt charts, project summaries (as needed).
• Review and approve SOWs based on client need.
• Demonstrate willingness and urgency in resolving credit and billing/pricing issues.