Project Manager- Hospitality, Remote Camps & Catering

WHAT’S THE JOB?

Join Horizon North and be part of a team that delivers exceptional hospitality and operational excellence in some of Canada’s most unique and challenging environments. This competitive project-based position is primarily located in Nunavut, with flexibility to work from home and occasional travel to other projects. If you thrive in dynamic settings, excel at building strong teams, and have a passion for creating outstanding client experiences, this role is for you.

The Project Manager is a strategic builder and change agent responsible for leading multiple remote hospitality sites. This role designs and implements scalable systems, drives performance improvement, and ensures alignment with corporate, regional, and client standards. The PM leads cross-functional teams, builds operational frameworks, and fosters a culture of innovation and accountability. Success is measured through system effectiveness, KPI achievement, and the ability to lead projects that enhance service delivery, workforce engagement, and financial outcomes.
Ideal candidates will have a proven track record in hospitality or remote site management, with strong leadership skills, operational expertise, and the ability to thrive in dynamic, challenging environments.

This is a safety-sensitive position requiring drug and alcohol testing as a condition of employment.

Key Responsibilities:

Process Design & System Implementation

• Innovation: Minimum two process improvement initiatives launched annually; measurable impact on service or cost
• Client: No unresolved escalations >48 hours; positive client scorecard trends across sites
• People: Leadership development plans in place; turnover below target; 100% training compliance
• Financials: Regional budget adherence; 5–10% YoY cost savings; forecasting accuracy within ±3%
• HSEQ: 100% audit compliance; systems implemented across all sites; corrective actions closed within SLA

Performance Management & Continuous Improvement

• Standardize SOPs, reporting tools, and service models across sites
• Lead change management initiatives to improve service delivery and efficiency
• Build and deploy operational systems aligned to corporate/client standards

HSEQ Leadership

• Monitor KPIs and coach site leaders to meet targets
• Launch improvement projects with clear metrics and timelines
• Analyze site-level data to identify trends and opportunities

Financial & Client Stewardship

• Lead emergency preparedness planning and training
• Review audit results; direct corrective actions and recognition programs
• Implement regional HSEQ programs; ensure compliance and readiness

Workforce Planning & Leadership Development

• Serve as an escalation point for client issues; maintain strong relationships
• Approve major purchases, contracts, and staffing plans
• Manage regional budgets and P&L performance
• Accountable for a 100% completion of scheduled internal and client audits.