Project Coordinator

Vacancy description

The Customer Support department is the link between our clients from within and outside the country, account managers, various laboratories, and our own transport service. You are the indispensable link between different client segments and the services we provide.

What will you do in this role:

As a Project Coordinator employee, you are responsible for realizing optimal service delivery to clients of Eurofins Environment Testing.

You will work together with your colleagues to achieve the goal of relieving clients and advise them on matters such as our digital portal, analysis packages, pricing, and logistics services.

Additionally, you are responsible for handling and processing all incoming questions and comments, correct complaint handling within the set timeframe, reporting and logging in the CRM system, performing general administrative tasks, and contributing to improving Customer Support. You will be able to apply your chemical expertise and analytical thinking to become a thorough sparring partner for the lab and research opportunities.

In short: you are the face and voice of Eurofins for the client and are the first point of contact during the process for the client, various laboratories, and sales.