Project Coordinator and Quality of Residences

The Project Coordinator and Quality of Residences (RPQC) is responsible for providing support to the operational area of residences to coordinate the planning and execution of Special Projects, as well as the implementation of the Quality Management System in Homeowners Associations (HOAs), defined by the key factors of success of the organization, applying continuous improvement in processes with active participation from all departments of Esperanza Resort, primarily engineering and housekeeping.

• The RPQC is responsible for providing assistance and following up on guest and homeowner surveys and comments, in coordination with other departments of Esperanza Resort, before arrival, during stay, and at departure.

• Ensure that collaborators comply with quality standards and procedures established by Auberge Collections and Esperanza Resort.

• The Quality Coordinator analyzes data, reviews policies, rules, and regulations, evaluates guest and homeowner surveys and comments, and suggests improvements in processes.

• Prepare reports and train team members on quality expectations and objectives.

• Establish procedures, formats, and protocols to support team members, homeowners, and guests before and during stay.

• Represent the role of ambassador for Auberge/Esperanza to team members, homeowners, and guests.

• Provide support in all aspects of coordination and execution of Special Projects.

• Support in all aspects of coordination and maintenance of units, buildings, and common areas that impact daily operation, including elevators, heating systems, water, and security in residences.

• Maintain a good relationship with external providers and property administrators.

• Monitor the performance of other departments and team members to ensure they meet quality standards and guest and homeowner expectations.

• Support team members to ensure adequate coverage and punctual service.

• FOLLOW UP AND COORDINATE RENOVATIONS AND IMPROVEMENTS IN THE PROPERTY, AS WELL AS THE ARCHIVE OF PENDING (PUNCH LIST) ONCE ANY WORK HAS BEEN COMPLETED.