Programme Manager

Lead Day 1 operational readiness across ServiceNow, Service Desk, End User Computing, and Microsoft services

Tō kamupene hou | Your new companyJoin a large and complex organisation undertaking a significant transformation programme. This is an opportunity to play a critical role in ensuring seamless operational readiness and business continuity, helping the organisation successfully transition into its future-state environment.
Tō tūranga hou | Your new roleWe are seeking an experienced End User Programme Manager to lead the delivery of key workplace technology and operational readiness initiatives. You will be responsible for ensuring the organisation is fully prepared to operate from Day One, with robust support structures, processes, and services in place.Key areas of responsibility include:

• Service Management, including Service Desk and ServiceNow capabilities
• End User Computing and workplace technology services
• Microsoft ecosystem and end-user productivity platforms
• Operational readiness planning and delivery
• Minimising business disruption and end-user impacts throughout the programme lifecycle
• Coordinating multiple stakeholders to ensure support processes, governance, and service transition activities are successfully delivered

Ngā uara me ngā pūkenga e angitu ai koe | What you'll need to succeedTo be successful in this role, you will bring:

• Proven experience delivering large-scale End User Computing or Workplace Technology programmes
• Strong background in Service Management, Service Desk operations, and ServiceNow environments
• Experience managing Microsoft-focused technology initiatives
• Demonstrated ability to drive operational readiness and service transition activities
• Excellent stakeholder engagement and vendor management skills
• Strong programme leadership experience within complex enterprise environments
• Ability to balance delivery timelines with business continuity and user experience outcomes

Highly desirable:

• Previous Mergers & Acquisitions (M&A) integration experience
• Greenfield environment or organisation setup experience
• Experience ensuring Day 1 operational readiness for large transformation programmes

Me aha koe ināianei | What you need to do nowIf you're an experienced Programme Manager with a strong background in end-user technology, service management, and operational readiness, we'd love to hear from you. Apply now with your latest CV or contact us for a confidential discussion about this opportunity.
#3006897