Program Manager

Department Description

Amsterdam is buzzing. Every day, hundreds of thousands of journeys are made in and around Amsterdam using public transport. With an extensive network of tram, bus, and metro lines, and ferry connections across the IJ, GVB ensures that all travelers reach their destination safely, quickly, and comfortably. GVB is at the heart of Amsterdam society, with all its dynamics and developments, and aims to be the best public transport company in the Netherlands. We do everything we can to achieve this. The GVB mission, vision, and strategy place the traveler at the center, and we strive to be a hospitable guide, an operationally excellent carrier, and an expert and partner for the city of Amsterdam.

Department Information

GVB APP (Advice, Project Management, and PMO) provides all necessary project professionals for GVB's multidisciplinary project teams (technical knowledge and advice, program and project management, quality management, and project control). We do this from a centrally managed pool.

We provide advice for improving customer value and efficiency of GVB processes (Lean), enabling the business to achieve its performance objectives (performance and cost levels). We provide technical and business advice, as well as project management advice, upon request.

Our clients can expect from us: continuous improvement, uniform quality standards, and cost awareness. We critically review the APP proposition and the department's size with the GVB business annually. This ensures APP delivers what is needed and GVB saves where desired and possible.

For the Project and Program Management team within the APP department, we are looking for an enthusiastic Program Manager for 36 hours per week, who realizes programs or projects through senior-level program management. The assigned programs or projects are strategic in nature and crucial for GVB's services, products, and operations.

What you will do

As a Program Manager, you will naturally organize the program and its processes. You will organize, manage, and advise on program decision-making by the Board and stakeholders. You will manage the program (including stakeholder management) and make decisions on all aspects within the program frameworks. Furthermore, you will proactively inform/involve the Board and/or stakeholders about program-determining developments or issues and organize control and accountability. Your seniority will be particularly evident in programs with an external component, where you will ensure governmental and political support.

You will be fully responsible for the delivery of program(s) and for achieving maximum program results within the context of the program's frameworks and objectives. You will also be responsible for your productivity (deployment in projects) and client satisfaction. Finally, we expect you to exhibit senior-level exemplary behavior towards other program managers, project managers, and project leaders. The Program Manager is part of the Project and Program Management department of APP and reports directly to the Head of APP.

What you bring

You have a completed WO (University) education and extensive experience (>10 years) as a manager, program manager, or project manager. You have knowledge of program and project management, knowledge of the Amsterdam public transport system at a strategic, tactical, and operational level, and knowledge of the organization and strategic decision-making at GVB and its stakeholders. You also have demonstrable experience with project-based work (MSP, PRINCE2, IPMA) and project control in a complex environment. You recognize yourself in our core values: hospitable, connecting, and reliable. You dare to be vulnerable and can explain how you like to learn. You are receptive to development, organizationally sensitive, and decisive. You work methodically yet practically.

The most important competencies for the Program Manager are coaching, connecting, vision, entrepreneurship, and traveler-driven. You also possess the competencies of providing direction and environmental awareness (complex, multi-stakeholder environment). We expect a good command of Dutch and English in a technical-business context. Proficiency in German is a plus.

What you can expect

GVB connects: working with us is surprisingly pleasant. As one of the largest employers in Amsterdam, we offer you excellent employment conditions. What can you think of?

• A Program Manager earns a monthly salary between €5,941 and €7,823 gross (36 hours, scale 13) based on a 36-hour week, depending on education and experience.
• A Senior Program Manager earns a monthly salary between €6,296 and €8,563 gross (36 hours, scale 14) based on a 36-hour week, depending on education and experience.
• A 13th month, 8% holiday allowance, 1.5% sustainable employability allowance, and a good pension through ABP.
• Free unlimited travel on GVB public transport and affordable travel for the whole family.
• An average of 21 vacation days per year (depending on your age), with the option to purchase additional days.
• A contribution to your health insurance of €84.91 per month.
• The possibility of hybrid working with a home office allowance.
• Various training and career development opportunities.