Program Manager After Sales

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately 50,000 employees and is headquartered in Melbourne, Florida. Job Title: Program Manager After Sales Job Description: We are looking for a Program Manager After Sales to join our team in support of our Aerospace Systems sector. This role will be responsible for managing the after-sales support activities for our products and services, ensuring customer satisfaction and driving continuous improvement. The Program Manager will lead a team of support professionals and work closely with cross-functional teams to deliver exceptional service and support. Key Responsibilities: * Manage and oversee the after-sales support activities for assigned programs, including warranty, repairs, and spares. * Develop and implement strategies to improve customer satisfaction and loyalty. * Lead and manage a team of support professionals, providing guidance, coaching, and performance management. * Develop and maintain strong relationships with customers, understanding their needs and ensuring their satisfaction. * Collaborate with cross-functional teams, including engineering, manufacturing, and sales, to resolve customer issues and improve product performance. * Monitor and analyze key performance indicators (KPIs) to track performance and identify areas for improvement. * Manage budgets and schedules for after-sales support activities. * Ensure compliance with all relevant regulations and company policies. * Drive continuous improvement initiatives to enhance the efficiency and effectiveness of after-sales support processes. Qualifications: * Bachelor's degree in engineering, business administration, or a related field. * 5+ years of experience in program management or a related field. * Experience in after-sales support, preferably in the aerospace or defense industry. * Strong leadership and management skills. * Excellent communication, interpersonal, and problem-solving skills. * Ability to work effectively in a cross-functional team environment. * Experience with customer relationship management (CRM) systems. * Project Management Professional (PMP) certification preferred. Benefits: We offer a comprehensive benefits package including: * Medical, Dental, and Vision Insurance * Paid Time Off * 401(k) Plan with Company Match * Life Insurance * Disability Insurance * Employee Assistance Program * Tuition Reimbursement * Professional Development Opportunities L3Harris Technologies is an equal opportunity employer and values diversity at all levels of our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. EEO is the Law. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks.