Program Manager 4-ProdDev

Job Description The Oracle Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is looking for an experienced and motivated Senior Technical Program Manager (TPM) to spearhead engagement, technical advisement, and relationship management with OCI's Dedicated Region Cloud @Customer (DRCC) and Oracle Alloy customers. You should be passionate about delivering services to customers while also possessing a deep understanding of strategic business objectives. Responsibilities: * Collaborate with Product Management, Engineering, and Support organizations to deliver successful outcomes for DRCC and Alloy customers. * Develop and maintain strong relationships with key stakeholders, including customer technical leads, account teams, and internal engineering and product teams. * Own and manage the end-to-end technical support experience for DRCC and Alloy customers, ensuring timely resolution of issues and proactive communication. * Provide technical guidance and support to customers, helping them to understand and utilize OCI services effectively. * Identify and drive improvements to the support process, including documentation, training, and tooling. * Monitor and analyze customer feedback and usage data to identify trends and opportunities for improvement. * Coordinate cross-functional teams to resolve complex technical issues and drive customer satisfaction. * Manage and track key performance indicators (KPIs) related to customer support and satisfaction. * Develop and deliver presentations and training materials to customers and internal teams. * Stay up-to-date on the latest OCI technologies and services. Qualifications: * Bachelor's degree in Computer Science, Engineering, or a related field. * 5+ years of experience in a technical program management or customer support role. * Experience with cloud computing technologies and services, particularly IaaS, PaaS, and SaaS. * Strong understanding of networking, security, and storage concepts. * Excellent communication, interpersonal, and presentation skills. * Ability to work independently and as part of a team. * Proven ability to manage multiple projects simultaneously and prioritize effectively. * Experience with Agile development methodologies. * Experience with Oracle Cloud Infrastructure (OCI) is a plus. * Experience with Dedicated Region Cloud @Customer (DRCC) and/or Oracle Alloy is a plus. Career Level - IC4