Professional Services Operations Analyst

Your Career

Palo Alto Networks is looking for an Professional Services Operations Analyst to support the Professional Services team. You will report to the Operations Senior Manager and are responsible for supporting the NAM operations PS Ops team.

Your Impact

• This position calls for someone who has exceptional attention to detail, extraordinary interpersonal skills, and the drive to thrive in a fast-paced, multi-tasking environment. This person is a self-starter, flexible, and has a high level of integrity.

• Primary owner of Subcontractor Purchase Requisition process– create Engagement Letters for suppliers, build Purchase Request, track approvals

• Manage supplier PO funds, support PS managers in adding additional funds

• Track subcontractor costs for NAM for reporting and analytics

• Update system and tools with required information and maintain the database up to date

• Support pre-sales activities by building Statement of Works; build scope of services contract, track and manage review process.

• Support PSA tool (Clarizen) in creating and setting up projects for delivery team

• Maintains quality service by establishing and carrying out organization standards.

• To identify and recommend opportunities and process improvements based on findings and analysis

• Provide regular and ad-hoc reporting