Product/Service Manager (m/f)

Job Overview:
As Product and Service Manager for Salesforce Components, you will be part of the Bosch Digital Salesforce product team and take responsibility for selected products and services within the global Salesforce ecosystem.

In this role you will be driving customer engagement, acquiring new clients, and ensuring the financial viability of the product. You will combine product management responsibilities—including financial ownership and compliance—with operational service management, ensuring stable, secure, and efficient operations of Salesforce ORGs in responsibility of the product team.

Key Responsibilities:

Product Strategy & Lifecycle Management:

• Define and execute the product vision and roadmap, aligning with overarching business and IT strategies.
• Manage the entire product lifecycle, from operations and enhancements to budgeting and vendor coordination.

Financial Ownership & Compliance:

• Hold full financial responsibility for the product, including budgeting, cost transparency, price calculation, and charging.
• Ensure strict adherence to Bosch governance frameworks, including policies for Business Planning, Financial Management, and Information Security.

Service & Operations Management:

• Establish and monitor SLAs, operational KPIs, and oversee incident/problem management processes to ensure service excellence.
• Collaborate with product owners, architects, and security teams to ensure seamless integration into Bosch’s IT landscape.

Customer Engagement & Business Growth:

• Serve as the primary contact for our customers (Bosch entities), building strong relationships to understand their needs and gather requirements.
• Organize regular customer forums and communicate roadmap updates, feature releases, and operational improvements to all stakeholders.
• Identify and pursue new business opportunities, preparing and delivering compelling presentations and proposals to expand our customer base.