emagine Polska
3 months ago
Production Support Middle Senior
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Company information
- Company
- emagine Polska
- Location
- Polska, małopolskie, Kraków Poland
- Posted
- 3 months ago
Job description
We are looking to introduce and expand SRE capabilities; therefore, individuals who combine traditional production support expertise with automation and reliability engineering skills will be particularly attractive. Key Responsibilities Production monitoring and support Major incident management Incident resolution Root Cause Analysis (RCA) Problem management Service restoration Production stability improvements Change and release support Operational resilience Stakeholder management On-call support Out-of-hours support Key Requirements Mandatory experience supporting payment systems within a banking environment Strong Production Support experience (L2/L3) for business-critical applications 2nd Line (L2) Application Support 3rd Line (L3) Production Support Production Management Application Support Engineering Production Engineering Run-the-Bank (RTB) Support Operational support of critical payment systems Strong SQL skills (querying, troubleshooting, data analysis) Strong Linux/Unix administration and troubleshooting experience Strong incident, problem, and change management experience Nice to Have SWIFT Cross-border Payments High-value Payments Real-time Payments Payment Investigations Payment Processing Platforms Correspondent Banking Treasury Payments Transaction Banking Payment Operations Experience with SRE practices, monitoring, automation, and observability tools Other Details This role involves operational support for critical global payment systems, focusing on enhancing SRE capabilities while ensuring business-critical applications remain stable and available. The position includes participation in an on-call rota and out-of-hours support. Other Details This role will involve operational support for critical global payment systems, focusing on enhancing SRE capabilities while ensuring business-critical applications run smoothly. The position may include on-call and out-of-hours support.
Required skills
- application support
- sql
- troubleshooting
- automation
- production management
- data analysis
- sre
- linux
- change management
- swift
- observability tools
- stakeholder management
- root cause analysis
- incident management
- banking
- unix
- problem management
- operational support
- reliability engineering
- real-time payments
- l2 support
- release management
- payment systems
- incident resolution
- production engineering
- rca
- production monitoring
- production support
- payment operations
- rtb
- out-of-hours support
- cross-border payments
- transaction banking
- payment processing platforms
- l3 support
- on-call support
- operational resilience
- correspondent banking
- payment investigations
- service restoration
- treasury payments
- application support engineering
- run-the-bank
- high-value payments
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