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Production Support Middle Senior
221760.00 - 302400.00
Job description
We are looking to introduce and expand SRE capabilities; therefore, individuals who combine traditional production support expertise with automation and reliability engineering skills will be particularly attractive. Key Responsibilities Production monitoring and support Major incident management Incident resolution Root Cause Analysis (RCA) Problem management Service restoration Production stability improvements Change and release support Operational resilience Stakeholder management On-call support Out-of-hours support Key Requirements Mandatory experience supporting payment systems within a banking environment Strong Production Support experience (L2/L3) for business-critical applications 2nd Line (L2) Application Support 3rd Line (L3) Production Support Production Management Application Support Engineering Production Engineering Run-the-Bank (RTB) Support Operational support of critical payment systems Strong SQL skills (querying, troubleshooting, data analysis) Strong Linux/Unix administration and troubleshooting experience Strong incident, problem, and change management experience Nice to Have SWIFT Cross-border Payments High-value Payments Real-time Payments Payment Investigations Payment Processing Platforms Correspondent Banking Treasury Payments Transaction Banking Payment Operations Experience with SRE practices, monitoring, automation, and observability tools Other Details This role involves operational support for critical global payment systems, focusing on enhancing SRE capabilities while ensuring business-critical applications remain stable and available. The position includes participation in an on-call rota and out-of-hours support. Other Details This role will involve operational support for critical global payment systems, focusing on enhancing SRE capabilities while ensuring business-critical applications run smoothly. The position may include on-call and out-of-hours support.
Required skills
application support
sql
troubleshooting
automation
production management
data analysis
sre
linux
change management
swift
observability tools
stakeholder management
root cause analysis
incident management
banking
unix
problem management
operational support
reliability engineering
real-time payments
l2 support
release management
payment systems
incident resolution
production engineering
rca
production monitoring
production support
payment operations
rtb
out-of-hours support
cross-border payments
transaction banking
payment processing platforms
l3 support
on-call support
operational resilience
correspondent banking
payment investigations
service restoration
treasury payments
application support engineering
run-the-bank
high-value payments
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Company information
- Company
- emagine Polska
- Location
-
Polska, małopolskie, Kraków
Poland - Posted
- 1 month ago
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